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What's the deal with Angie's List?

If you’re not a member of Angie’s List you might not be quite clear on what all the fuss is about.  If you are a member you might be interested in the best way to sort through all of the info you’ll find.  Here’s the real inside story of Angie’s List and how to get the most out of your membership.Try Angie's List!

First, it’s important to keep a few things in mind when you’re sorting through all of the profiles.  You’ll see some companies have hundreds of reviews spanning several years and others have fewer reviews over a shorter period of time.  Is one better than the other?  Not necessarily, but it’s important to understand what you’re reading. 

It’s relatively easy for any company to have 100% A reviews when they have a small number of total reviews.  Once you see a company with over 50 they probably have at least a couple that aren’t perfect.  Is that a bad thing?  Nope.  It tells you the feedback is real. 

As you’re reading through the reviews for any company whether you’re looking for windows or anything else it’s very important to read the company response.  Any company that pays attention to the feedback from their customers will respond to their reviews, both the great ones and the less than great ones.

For example, our company operates in several markets and we’ve received nearly 500 total reviews from Angie’s List members.   The owners of our local stores write personal responses to each and every one.  You’ll see the vast majority are A’s and B’s (over 94%).  That tells you that most folks who wrote a review were pretty happy with their project.  You can also see how we handled situations when folks weren’t 100% thrilled with some aspect of their project.  You’ll notice that every single project ends up with the windows looking great, but we’re not perfect.

Another factor to keep in mind is that about 1 in 10 Angie’s List members who work with us end up writing a review.  We hear from our friends in other industries that this ratio is pretty typical.  It tells you that the vast majority of folks (the other 9 out of 10) are perfectly satisfied with their project.  They’re not super happy or sad so they thank our installation team and they move on with their lives.  We completely understand this as everyone is busy and most folks don’t have the time to write a review that says “they did what they were supposed to do”.  

Whether or not you’re a member, hopefully reading through our site and meeting with our folks helps you see that we care about our customers and we do everything we can to make sure everyone has a fantastic experience.  We take all feedback seriously and we’re always trying to do a better job today than we did yesterday. 

If you’re not a member of Angie’s List yet, you can find great discounts on Angie's List membership here.  Remember the best deal is either the 2 year or the 3 year membership as they discount the cost and they’ll refund 110% if you’re not satisfied.  We hate to see folks overpay for anything!

 

Thanks and we look forward to working with you!

 

Dan Schweihs

Founder & CEO

Window Universe

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